Profile
A dedicated and trilingual professional with a Bachelor of Business (Honours) in Finance, passionate about empowering others through education and knowledge sharing. Nearly six years of frontline experience with Singapore Airlines, combined with roles in financial advisory at DBS Bank and trade services at Mizuho Bank, has developed an ability to simplify complex concepts, connect with diverse audiences and adapt communication styles to individual learning needs.
Work Experience
Flight Attendant · Singapore Airlines
Aug 2022 – Apr 2026 • Singapore
- Adapted communication styles for passengers from varied cultural and linguistic backgrounds.
- Consistently achieved Voice of Customer scores above 85% across Economy, Premium Economy and Business Class.
- Certified in Safety and Emergency Procedures and trained to manage in-flight emergencies.
Analyst, Trade Services · Mizuho Bank
Nov 2021 – Aug 2022 • Singapore
- Verified and processed complex transactions with a high degree of accuracy.
- Conducted daily document and transaction-count reconciliation and timely end-of-day operations.
- Monitored and resolved outstanding trade items through cross-functional collaboration.
Wealth Planning Manager · DBS Bank
Mar 2021 – Nov 2021 • Singapore
- Helped retail customers understand investments, insurance, loans and personal banking products.
- Conducted one-to-one advisory sessions and tailored solutions to individual needs.
- Engaged customers through branch touchpoints, tele-appointments and outreach programmes.
Accounts Payable Assistant · CFLD International
Jul 2019 – Sep 2020 • Singapore
- Managed cross-border accounts payable operations involving China, Indonesia and Vietnam.
- Resolved payment discrepancies with overseas counterparts using clear, culturally sensitive communication.
- Maintained transaction records in line with company guidelines and internal controls.
Flight Attendant · Singapore Airlines
Aug 2016 – Apr 2019 • Singapore
- Delivered attentive, personalised service to an international passenger base.
- Maintained safety and security protocols in accordance with procedures and regulatory requirements.
